In my last post, I talked a bit about why listening can be difficult – especially when the conversation is a tough one; the stakes are high; we are feeling offended or we feel accused of something.  This time, I want to talk a bit about some things we can be aware of or we [...]

There are two sides to every difficult conversation – the speaking side and the listening side. We all need help with the speaking side; the where, when and how – but guess what? We also need help with the listening side. Often we can’t or don’t listen when someone is trying to communicate something important to us. Why is it that we can’t or don’t listen?