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Kind Words
I’ve enjoyed working with Dawn, she is very professional in her approach. The work that Dawn did has made our website easily accessible to those looking for art supplies. Dawns’ patience and in-depth knowledge of this field made for an easy working relationship. I’m sure it will be on-going as the website grows. Many thanks Dawn!
— Andrea Bird, Moorefield, OntarioConnect with Me On:
Tag Archives: listening
Customer Relations Lessons Learned
TweetTomorrow I am set to depart for a trip to Australia. My flight is with Air New Zealand. I was relieved that I was not going to be impacted by possible strike action… But wait for it … the first … Continue reading →
Camping – social media style
In my last post, I suggested that the book Groundswell was a great way to begin a conversation about the importance of social media both in business and in the world. So that has been on my mind. Today, I saw an image that brought me back to online engagement and how does a business do it? The all important mantra is: you need to be where your people are. Continue reading →
Listening in Difficult Conversations: Part II
Tweet In my last post, I talked a bit about why listening can be difficult – especially when the conversation is a tough one; the stakes are high; we are feeling offended or we feel accused of something. This time, … Continue reading →
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Listening in Difficult Conversations
There are two sides to every difficult conversation – the speaking side and the listening side. We all need help with the speaking side; the where, when and how – but guess what? We also need help with the listening side. Often we can’t or don’t listen when someone is trying to communicate something important to us. Why is it that we can’t or don’t listen? Continue reading →
Posted in Difficult Conversations
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Tagged conversations, Difficult Conversations, listening
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